Introduction

At Sumirah, we strive to provide a smooth and reliable shipping experience. This Shipping Policy outlines the options, costs, and delivery times available to ensure your orders are processed and shipped efficiently.

Shipping Options

• Standard Shipping:
  • Delivery Time: 5-7 business days
  • Cost: Free for orders over $100 AUD; $20 AUD flat rate for orders under $100 AUD
• Express Shipping:
  • Delivery Time: 1-2 business days
  • Cost: $20 AUD flat rate

Order Processing

• Processing Time: Orders are typically processed within 1-2 business days. Please note that during peak seasons or promotional events, processing may take longer.
• Order Confirmation: You will receive a confirmation email with tracking information once your order has shipped.

Shipping Destinations

We currently ship only within Australia.

Tracking Your Order

Once your order is shipped, you will receive an email with tracking information. This will allow you to monitor the status of your delivery.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact us at support@sumirah.com. We are committed to resolving any issues promptly.

International Shipping

At this time, we do not offer international shipping. We are working towards expanding our shipping options in the future and appreciate your understanding.

Changes to This Policy

We may update this Shipping Policy to reflect changes in our practices or legal requirements. Any updates will be posted here, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

Email: support@sumirah.com

Thank you for choosing Sumirah. We are committed to ensuring your order reaches you safely and efficiently.