Introduction

At Sumirah, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Returns and Refunds Policy to understand the process and your rights.

Return Policy

• Eligibility: Most products can be returned within 30 days of delivery, provided they are unused, in original packaging, and in the same condition as when received.
• Non-Returnable Items: Due to hygiene and safety reasons, opened skincare products, gift cards, and final sale items are not eligible for returns.

How to Return

1. Initiate a Return: Contact support@sumirah.com with your order number and the reason for your return.
2. Receive Authorization: If approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Return: Securely package the items, including the RMA number on the outside of the package.
4. Ship the Return: Use a trackable shipping service to send the package to the address provided by our team.

Refunds

• Processing: Refunds will be processed within 10 business days after the returned item is received and inspected.
• Refund Method: Refunds will be issued to the original payment method used. If the original method is unavailable, we will arrange an alternative refund method.
• Deductions: Return shipping costs may be deducted from the refund unless the return is due to a defective or incorrect item.

Exchanges

If you need a different size or product, please follow the return process and place a new order for the replacement item. This ensures you receive the new product as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, contact support@sumirah.com immediately with your order number and photos of the issue. We will resolve the problem promptly, either by sending a replacement or providing a refund.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank account.
2. Contact your credit card provider, as it may take some time for the refund to post.
3. If you still have not received your refund, contact us at support@sumirah.com for assistance.

Changes to This Policy

We may update this policy to reflect changes in our practices or to comply with legal requirements. Any changes will be posted here, so we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us:

Email: support@sumirah.com

Thank you for choosing Sumirah. We are committed to ensuring your satisfaction with every purchase.