Introduction

Welcome to Sumirah. These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue your use of the website.

Use of the Website

• Eligibility: By using our site, you confirm that you are at least 18 years old or have obtained permission from a parent or guardian.
• Account Registration: Some features may require you to create an account. You are responsible for keeping your account credentials secure and for all activities under your account.
• Prohibited Activities: You agree not to use the site for unlawful activities or actions that may harm or disrupt the site. This includes unauthorized access, interfering with functionality, or uploading harmful content.

Orders and Payments

• Order Acceptance: All orders are subject to acceptance. We reserve the right to cancel or refuse any order due to issues like pricing errors or product unavailability.
• Pricing and Payment: Product prices may change without notice. By providing payment information, you confirm that you are authorized to use the payment method and authorize the full order amount.
• Shipping and Delivery: We strive to process and ship orders promptly. However, delivery times are estimates, and we are not liable for delays caused by external factors or shipping carriers.

Returns and Refunds

• Return Policy: Most items can be returned within 30 days of delivery if they are unused, in original packaging, and in the same condition. Opened skincare products, gift cards, and final sale items are not eligible for returns.
• Refunds: Approved refunds will be processed within 10 business days and issued to the original payment method. Return shipping costs may apply unless the item is defective or incorrect.
• Exchanges: To exchange an item, follow the return process and place a new order for the desired product.

Intellectual Property

• Ownership: All content on our website, including text, graphics, images, and software, is the property of Sumirah or our content suppliers and is protected by intellectual property laws.
• Limited License: You are granted a limited, non-transferable license to access the site for personal use only. Reproducing or distributing content without our written consent is prohibited.

Disclaimer and Limitation of Liability

• Disclaimer: The website and products are provided “as is” and “as available.” We do not guarantee accuracy, reliability, or availability of our services or products.
• Limitation of Liability: To the extent permitted by law, Sumirah will not be liable for any direct, indirect, or consequential damages arising from your use of our site or products.

Indemnification

You agree to indemnify and hold Sumirah, its affiliates, employees, and agents harmless from any claims or liabilities resulting from your use of the site or breach of these terms.

Changes to Terms and Conditions

We may update these terms periodically to reflect changes in our practices or legal requirements. Your continued use of the site after changes are posted constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by the laws applicable in your location, without regard to conflict of law principles.

Contact Us

For questions or concerns about these Terms and Conditions, please contact us:

Email: support@sumirah.com

Thank you for choosing Sumirah. We are committed to providing you with exceptional products, services, and a positive shopping experience.